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Frequently Asked Questions
Find answers to common questions and get the support you need quickly.
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EZ Shipping is 15% of the total purchase price. For example, a product with a price of $100 is only
$15 dollars to ship.
Likewise, a product with a price of $1,000 costs $150 for guaranteed safe delivery. The shipping
charge is for the
combination of all the items on the order shipped to 1 location. We guarantee safe delivery. Learn
more about EZ
Shipping.
We Manufacture most of the products we sell. Production time is usually 7 - 14 business days from the
placement of the
order. Small wallboard material cut to order usually ships in 1-2 days. The delivery time will be the
production time
plus the transit time. Our factory is in Southern California. If you live in California expect
delivery in one to two
days. If you live on the east coast expect 7 to 10 business days.
If you decide you want to return an item, contact us for a return authorization. Ship it back to our
location which is
the return address on the original shipping label - The customer is responsible for the return
shipping. We must be
notified of a return within 10 business days of receiving the order. A 20% restocking fee will be
applied. Will provide
a full refund less the restocking fee on receipt of the returned item. This policy does not apply to
large special
purchases made by corporate or commercial accounts.
Small packages that ship FedEx and UPS are delivered directly to the door following company
guidelines. Very large items
shipping in less than truckload quantities are delivered to the curb or driveway and not taken inside.
In some (but not
all) areas of the country, it is possible to set up inside delivery. The customer will be responsible
for all delivery
costs above the standard delivery expense. CONTACT US BEFORE making the purchase with
any
expedited or
special delivery
requirements. Here is a link to the carriers we use the most. Shipping information
We guarantee safe delivery. We will work with the freight company. Simply let us know within 3 days of
receiving the
damaged item - we will fabricate and send out a new one as soon as possible. If the box or package is
crushed, please
refrain from opening the package and refuse delivery. Contact us within 3 days of receiving a package
with concealed
damage.
For the protection of you new product, we automatically create all shipping labels with a required
signature at
delivery. We can however ship smaller packages (Under 30 x 40 inches) without signature - but require
a written request.
The best way to make the request is to create the entry in the Item Comments as you place the order.
Note: FedEx policy
does not allow delivery requests to be removed when the shipment is in transit. Contact us for
additional information.
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available
today for secure
commerce transactions. It encrypts all your personal information, including your credit card number,
name and address so
it cannot be read over the Internet
We do not sell your personally identifiable information to any one.
Yes, just let us know at the time you place your order.
No, we only ship to a physical location.
For the protection of you new product, we automatically create all shipping labels with a required
signature at
delivery. We can however ship smaller packages (Under 30 x 40 inches) without signature - but require
a written request.
The best way to make the request is to create the entry in the Item Comments as you place the order.
Note: FedEx policy
does not allow delivery requests to be removed when the shipment is in transit. Contact us for
additional information.
Enter both a billing and shipping address when you place the order.
We will send a shipment confirmation via email upon shipping the order.
Track the package using the tracking number provided in the shipment confirmation. If it shows the
package has been
delivered, please contact us.
Please contact us within 3 business days of receiving the wrong item. We will send a call tag to pick
up the incorrect
item and will re-process your order.
